1.1
Map the process as it actually runs
Not as the org chart says it runs. I sit with the people doing the work, time the steps, and find where the hours and the money are actually going.
I automate the office work your team repeats every week.
I'm Jason Chuang, an AI process automation consultant for business owners. I take on clients in the US, Canada, the UK, and Taiwan.
How it works
01
Free call
Bring one process and the material behind it. You find out whether it is worth automating.
Your time: one call
Free
02
Audit
A written answer: what is worth automating, which tools fit, and what should stay with a person. Sometimes the answer is not to build.
Your time: working sessions with your team
$1,500 fixed
03
Build
I build what the call or the audit points to. You see progress as it happens.
$3,000 – 5,000, covers steps 3 to 5
04
Test
I test it before your team relies on it.
In the build price
05
Go live and hand over
It runs in your own accounts, with documentation your team can follow without me.
Your time: a short training session
In the build price
06 · optional
Keep it running
Monitoring, fixes, and the next automation when you are ready. Only worth it once something is live.
$750 – 1,500 / mo
Most automation fails before anyone opens a workflow editor. The tooling is not the hard part. Deciding what the process should be — and which steps a machine should never touch — is the hard part. That decision is the work I sell. The build follows from it.
§1 Before I build anything
1.2
Decide what stays human
Then I mark the steps that should not be automated, and say why. A shorter system you trust beats a longer one you have to check behind.
§2 Scope
Work I take on
- Intake, triage, and routing of inbound enquiries
- Reporting and reconciliation that gets re-typed every week
- Knowledge that only lives in one person's head
- Document-heavy review cycles with a fixed checklist
Work I turn down
- The judgement call at the centre of your process
- A chatbot dropped onto a website with nothing behind it
- Replacing a system that already works
- Work where nobody will let me measure the before
The right-hand column is not modesty. Every item on it is something I have been asked for and said no to, because automating it would have made the business worse.
§3 Record
| What | For | Description | Status |
|---|---|---|---|
| Daily executive briefing | Financial services · internal | Collects the morning's incoming reports, drafts a bilingual summary, then runs a second pass that checks the draft against the source and patches it before anything is sent. | Live |
| Internal knowledge assistant | Brand consultancy · Taiwan | Twenty years of method, made askable. Answers from the firm's own files, and shows which document each answer came from. | In build |
| AI-visibility (GEO) audit | Catering · via UK partner | Seven pages on why AI assistants were describing the business wrongly: stale schema, missing org fields, a misdated founding year. | Delivered |
| AI Lead Qualifier → | This site | The demo here is real. Claude streams a structured qualification back to the browser while it thinks. | Live |
§4 Questions owners ask
Our processes are a mess. What should we automate first? →
Three tests for picking the first process, and when the answer is not to build at all.
When your assistant quits, who takes over what they knew? →
What to rescue before their last day, and why transferring the folder leaves files behind.
Twenty years of documents your team cannot actually ask →
Turning an archive into answers that name the file and page they came from.
How to choose a business process automation consultant →
Five kinds of provider, and the cases where you should hire someone other than me.
§5 To start
Tell me the process that costs you the most
I will tell you whether it is worth automating. If it is not, I will say so, and that answer is free. Every new client gets one diagnostic call at no charge: bring one process and the material behind it, and we look at it together. I do not build anything on that call.