1.1
Map the process as it actually runs
Not as the org chart says it runs. I sit with the people doing the work, time the steps, and find where the hours and the money are actually going.
I automate the office work your team repeats every week.
I'm Jason Chuang, an AI process automation consultant for small businesses, including US firms of about 5–50 staff. I map how the work actually runs, then automate the repeat steps in your own accounts. I offer a free diagnostic call, a $1,500 audit, or a $3,000–5,000 build. I take on clients in the US, Canada, the UK, and Taiwan.
US company? Fixed prices in USD, working remotely from Taiwan →
How it works
01
Free call
Bring one process and the material behind it. You find out whether it is worth automating.
Your time: one call
Free
02
Audit
A written answer: what is worth automating, which tools fit, and what should stay with a person. Sometimes the answer is not to build.
Your time: working sessions with your team
$1,500 fixed
03
Build
I build what the call or the audit points to. You see progress as it happens.
$3,000 – 5,000, covers steps 3 to 5
04
Test
I test it before your team relies on it.
In the build price
05
Go live and hand over
It runs in your own accounts, with documentation your team can follow without me.
Your time: a short training session
In the build price
06 · optional
Keep it running
Monitoring, fixes, and the next automation when you are ready. Only worth it once something is live.
$750 – 1,500 / mo
Most automation fails before anyone opens a workflow editor. The tooling is not the hard part. Deciding what the process should be — and which steps a machine should never touch — is the hard part. That decision is the work I sell. The build follows from it.
§1 Before I build anything
1.2
Decide what stays human
Then I mark the steps that should not be automated, and say why. A shorter system you trust beats a longer one you have to check behind.
§2 Scope
Work I take on
Inbox triage
Intake, triage, and routing of inbound inquiries, including customer email. A live demo on this site lets you paste a customer email. A workflow sorts it, says who should handle it, and drafts the reply. No account needed. This is a live demo, not a client case.Lead triage
A web-form inquiry is scored and routed down one of four paths: book, redirect, ask for missing info, or escalate. This was built and tested end to end as a prototype, and was not adopted by the end client.Reporting
Reporting and reconciliation that gets re-typed every week. An in-house daily executive briefing collects incoming reports, drafts a summary, then checks the figures against the source. Adding the second check raised accuracy on the figures in the summary from about 8 in 10 to about 19 in 20. This is internal work, not a client engagement.Knowledge
Knowledge that only lives in one person's head, turned into something the team can ask, with each answer showing the document it came from. A brand-consultancy assistant of this kind is being built. It is not a finished client result.Document review
Document-heavy review cycles with a fixed checklist. I don't have a published client case for this yet.
Work I turn down
- The judgement call at the centre of your process
- A chatbot dropped onto a website with nothing behind it
- Replacing a system that already works
- Work where nobody will let me measure the before
The right-hand column is not modesty. Every item on it is something I have been asked for and said no to, because automating it would have made the business worse.
§3 Record
| What | For | Description | Status |
|---|---|---|---|
| Daily executive briefing | Enterprise · internal | Collects the morning's incoming reports, drafts a bilingual summary, then runs a second pass that checks the draft against the source and patches it before anything is sent. Adding the second check raised accuracy on the figures in the summary from about 8 in 10 to about 19 in 20. | Live |
| Internal knowledge assistant | Brand consultancy · Taiwan | Twenty years of method, made askable. Answers from the firm's own files, and shows which document each answer came from. | In build |
| AI-visibility (GEO) audit | Catering · via UK partner | Seven pages on why AI assistants were describing the business wrongly: stale schema, missing org fields, a misdated founding year. | Delivered |
| Inbox triage demo → | This site | Paste a customer email and an n8n workflow sorts it, says who should handle it, and drafts the reply. No account needed. | Live |
§4 Questions owners ask
Our processes are a mess. What should we automate first? →
Three tests for picking the first process, and when the answer is not to build at all.
Can someone assess what to automate before we build anything? →
What an assessment involves, and the written recommendation you keep whether or not you build.
When your assistant quits, who takes over what they knew? →
What to rescue before their last day, and why transferring the folder leaves files behind.
Twenty years of documents your team cannot actually ask →
Turning an archive into answers that name the file and page they came from.
Can a small consulting firm get an AI that answers from its own files? →
What I am building for one brand consultancy, and how each answer shows the document it came from.
How to choose a business process automation consultant →
Five kinds of provider, and the cases where you should hire someone other than me.
We're a US company. Do we need a big consulting firm to automate our back office? →
Why one remote consultant can be enough, how the time difference works, and when a larger firm is still the better answer.
§5 To start
Tell me the process that costs you the most
I will tell you whether it is worth automating. If it is not, I will say so, and that answer is free. Every new client gets one diagnostic call at no charge: bring one process and the material behind it, and we look at it together. I do not build anything on that call.